Shipping policy

Where we ship from

US orders ship from Texas, USA.

Cost

Shipping is free on every order within the United States.

Delivery time

Orders within the United States usually arrive in 3 to 7 business days after purchase. Need it sooner? Email support@lucigojewelry.com before ordering and we will tell you what is possible.

Tracking

You will receive an email with a tracking number as soon as your order ships.

Packaging

Every piece arrives in LUCIGO packaging with a jewelry pouch and the emerald's certificate of authenticity, ready to give as a gift.

Orders outside the United States

Online checkout currently serves the United States. For other countries, email support@lucigojewelry.com and we will help you directly.

Lost or delayed packages

If your tracking has not updated for 5 business days, or your package is marked delivered but has not arrived, email us and we will work with the carrier to resolve it.